1. Booking & Advance Payment

A 50% advance payment is required to confirm a reservation. A reservation will be considered confirmed only after the required advance payment has been received and acknowledged by Kamaxi Beach Resort.

By making a reservation and paying the advance amount, guests confirm that they have read, understood and accepted these Terms & Conditions.

2. Cancellation Policy

Kamaxi Beach Resort follows a strict cancellation policy.

• Once a reservation is confirmed and the advance payment has been received, the advance payment is strictly non-refundable.
• In the event of cancellation, guests will not be entitled to a refund of any amount paid towards the reservation.
• Confirmed reservations and payments are non-transferable to another person.
• Subject to the Resort's discretion, guests may be permitted to change their reservation dates if sufficient advance notice is provided and the conditions under the Date Change Policy are met.

Important: Last-minute cancellation or date-change requests, particularly those made one or two days before arrival, will generally not be accepted.

3. Date Change Policy

Kamaxi Beach Resort may, at its sole discretion, permit one date change for a confirmed reservation, subject to the following conditions:

• Only one date change is permitted per reservation.
• The request must be made sufficiently in advance of the original check-in date.
• The revised dates must fall within the same applicable season as the original reservation.
• The revised stay must be completed within the applicable season, with the current season ending on 31 May.
• All revised dates are subject to room availability.
• The advance payment will be adjusted against the revised reservation and will remain non-refundable.
• The reservation cannot be transferred to another guest.
• If the revised dates attract a higher room rate, the guest must pay the difference.
• If the revised dates attract a lower room rate, no refund, adjustment or credit will be provided for the difference.
• Once a date change has been approved and made, no further changes will be permitted.

4. No-Show Policy

• If a guest fails to arrive on the scheduled check-in date without informing the Resort, the reservation will be treated as a No-Show.
• No refund or date change will be provided in the event of a No-Show.
• The reserved room will normally be held until check-out time on the following morning, after which the reservation may be treated as cancelled.

5. Early Check-Out

If a guest chooses to check out before the confirmed departure date for personal reasons, no refund will be provided for the unused nights. Guests remain responsible for the full amount applicable to the confirmed reservation.

6. Cancellation or Closure by the Resort

In the unlikely event that Kamaxi Beach Resort is required to cancel a reservation or is unable to provide the booked accommodation due to circumstances beyond the Resort's reasonable control:

• The Resort will make reasonable efforts to minimise inconvenience to the guest.
• Wherever possible, and subject to availability, alternative accommodation may be offered.
• If suitable alternative accommodation cannot be arranged, the Resort will refund the amount paid for the accommodation that the Resort is unable to provide.
• Refunds will be made to the original payment method and may take several working days to reflect, depending on the bank or payment provider.

7. Force Majeure & Unforeseen Circumstances

Kamaxi Beach Resort shall not be held liable for failure or delay in providing accommodation or services due to circumstances beyond its reasonable control.

Such circumstances may include, but are not limited to:

• Government restrictions or orders; natural disasters or flooding; extreme or adverse weather conditions; fire or other unforeseen incidents; acts of God or terrorism; interruptions to electricity, water or other essential utilities; and other events beyond the reasonable control of the Resort.

Guests are strongly advised to obtain comprehensive travel insurance covering cancellations, travel disruptions, medical emergencies and other travel-related risks.

8. Reservation Details & Accuracy

Guests are responsible for checking their booking confirmation and ensuring that all reservation details are correct, including:

• Arrival and departure dates; room category booked; number of adults and children; applicable charges; and any special requirements or requests.

Any errors or discrepancies must be brought to the attention of Kamaxi Beach Resort as soon as possible. Reservations are confirmed for the selected room category and not for a specific room number, unless expressly confirmed in writing by the Resort.

9. Check-In & Check-Out

• Check-in: From 12:00 PM.
• Check-out: Before 10:00 AM.

Early check-in and late check-out are subject to availability and cannot be guaranteed unless specifically confirmed by the Resort in advance. Guests are requested to check out on time to allow the Resort to prepare the accommodation for arriving guests. Late departure without prior approval may attract additional charges.

10. Children & Extra Guests

• Guests must provide the correct number and ages of all occupants at the time of booking.
• Additional adults or children are subject to room capacity, availability and applicable extra-person charges.
• Certain room categories may not be suitable for additional occupants.
• Prior approval from the Resort is required before arriving with any additional guests not included in the original reservation.
• All applicable extra-person charges must be paid as per the Resort's prevailing rates.

11. Complimentary Breakfast

• Complimentary breakfast is provided to registered guests as part of the applicable room booking.
• Breakfast is a limited complimentary offering and is served from a set menu selected by the Resort.
• The available breakfast options may vary depending on the day's menu and operational availability.
• Complimentary breakfast is not an unlimited buffet unless specifically stated otherwise.
• The complimentary breakfast entitlement is limited to the number of guests included in the confirmed reservation.
• Additional breakfast requirements or special requests may attract extra charges and are subject to the Resort's approval.

12. Pet Policy

Pets are not permitted at Kamaxi Beach Resort.

13. Food & Beverages

Guests are required to follow the food and beverage policies applicable at Kamaxi Beach Resort. Any restrictions regarding outside food, beverages or alcohol must be observed by all guests.

14. Guest Conduct & Property Damage

Guests are expected to respect the Resort, its staff, fellow guests and the surrounding natural environment.

• Guests are responsible for any damage to Resort property caused by themselves or members of their party.
• The Resort reserves the right to take appropriate action in cases of serious misconduct, property damage, safety concerns or behaviour that causes significant disturbance to other guests or staff.

15. Beach, Weather & Natural Conditions

Kamaxi Beach Resort is a beachside property, and beach and weather conditions are naturally subject to change.

Weather, tides, sea conditions, seasonal variations and other natural circumstances may occasionally affect the use or enjoyment of the beach. Such circumstances do not automatically qualify guests for a refund or compensation.

16. Resort Information & Facilities

Kamaxi Beach Resort makes reasonable efforts to ensure that information, photographs, room descriptions and facilities displayed on its website and other booking platforms are accurate and up to date. Facilities, surroundings and other aspects of the property may occasionally change due to maintenance, environmental conditions, operational requirements or circumstances beyond the Resort's reasonable control.

17. Privacy Policy

Kamaxi Beach Resort may collect and use guest information for reservation management, accommodation services, guest communication and compliance with applicable legal requirements. Guest information will not knowingly be disclosed to third parties except where required or permitted by law or where necessary for providing the Resort's services.

18. Third-Party & Online Travel Agency (OTA) Bookings

Reservations made through third-party booking platforms, including online travel agencies, are also subject to the booking conditions and cancellation policies displayed and accepted by the guest at the time of booking.

Where the conditions of a particular third-party reservation differ from the general terms published by Kamaxi Beach Resort, the specific terms applicable to that confirmed reservation will prevail.

19. Acceptance of Terms & Conditions

By making a reservation and/or paying the required advance payment, guests acknowledge that they have read, understood and agreed to these Terms & Conditions.

These Terms & Conditions apply to reservations made directly with Kamaxi Beach Resort, subject to the specific conditions applicable to bookings made through authorised third-party booking platforms.

Kamaxi Beach Resort reserves the right to amend or update these Terms & Conditions from time to time.

Important Guest Information

Government-approved photo identification is mandatory for all adult guests at the time of check-in. Guests are requested to carry and present valid identification documents upon arrival.